Call Center Hours Extended on Final Two Days of Income Tax Filing Season

NYS Tax Department call center will be open until 7:30 p.m. on Monday and Tuesday to answer last-minute filing questions

The New York State Department of Taxation and Finance today announced that it’s extending the hours of its Income Tax Call Center to assist taxpayers through the April 17 filing deadline.

“On the final two days of the income tax filing season—Monday, April 16, and Tuesday, April 17— the call center will remain open until 7:30 p.m. to answer last-minute filing questions,” said Acting Commissioner Nonie Manion. “Those with access to a computer or mobile device can quickly find answers to most questions at our website and, if eligible, choose from among several free-filing options.”

The call center’s usual hours are 8:30 a.m. to 4:30 p.m. Monday through Friday. Income Tax Call Center representatives can be reached by calling 518-457-5181.

The Tax Department’s call center has answered more than 316,000 tax return filing-related questions this filing season and expects to answer 28,000 more over the final two days before Tuesday’s deadline.