CENTRO to Temporarily Waive Bus Fares


Syracuse, NY – Effective Tuesday March 24, 2020, Centro will temporarily waive the requirement to pay a fare for bus services in all locations until further notice. This includes Call-A-Bus services.

In addition, on all of its buses with rear doors, Centro will require passengers to enter and exit through the rear doors. Exceptions will be made for individuals who request the bus kneel in order to board, or for persons using mobility devices.

Centro Hub (closed until further notice)

The indoor waiting areas at Centro’s transit hubs in Syracuse and Utica are also closed until further notice. Outside seating is still available, and Centro supervisors will still be on site at both locations to assist customers.

In compliance with Governor Cuomo’s directive to reduce all non-essential personnel, Centro’s Call Center will not be staffed until further notice. Customers with service-related questions can still use Centro’s automated system by calling (315) 442-3400 to get next bus information. Customers will need to know their Bus Stop ID number in order to use this system. The following link will assist individuals with finding their Bus Stop ID: https://bit.ly/2WCiWtK, or customers can contact Centro for assistance via email at cnyrta@centro.org.

Centro will continue to operate its regularly scheduled weekday and weekend services until further notice, including shopper buses for senior centers.

The Central New York Regional Transportation Authority (Centro) is the public transportation provider for Onondaga, Oneida, Cayuga, and Oswego Counties. Centro’s mission is to provide safe, convenient, reliable, and environmentally responsible services to its clients with a goal of maximizing the taxpayers’ return on investment.