St. Joseph’s Primary Care Center – West

St. Joseph’s Opens Expanded Primary Care Center on Syracuse’s Near West Side
Integrated Approach to Patient Care CoLocates Services for City Residents

St Joes westside waiting room

Waiting Room
St. Joseph’s Primary Care Center – West

SYRACUSE, N.Y. – St. Joseph’s Hospital Health Center has opened its new, expanded Primary Care Center on Syracuse’s Near West side. Formerly known as the Westside Family Health Center, St. Joseph’s Primary Care Center – West, located at 321 Gifford Street in Syracuse, features an integrated approach to patient care, increasing access to care and improving health outcomes for low‐income and vulnerable neighbors.

St. Joseph’s Primary Care Center – West is one of four community Primary Care Centers. These are hospital-based affiliated with the hospital according to Susan Furtney, Executive Director, Community Engagement, “The purpose of these enters is to deliver on our mission. What we consider mission services, we deliberately focus our attention on serving a population that has often not had access to quality healthcare.”   The new center is 12,000 square feet larger than the old space funded by New York State through a HEAL‐NY Phase 11 grant, which included $4.9 million for the facility.

In 2012, more than 75 percent of the Center’s 8,961 visits were provided to patients with Medicaid, Medicare or no insurance while 37 percent of patients were Hispanic, 21 percent African‐American/Black, eight percent Asian‐American, and one percent Native American. It is estimated that 40 percent of the Center’s patients have limited or no English proficiency. Typically, this demographic only seeks medical care when they need it, often from the Emergency Department and with no follow‐up.

In addition to primary care, obstetrical care and behavioral health services, patients will now have access to onsite lab work, ultrasound and radiology services. Expanded evening and weekend hours will increase the options patients have to receive care and an on‐site dietician and nutritional program round out the service offerings.


Front Entry: St. Joseph’s Primary Care Center – West

“Having onsite behavioral health services will ensure that these services are received in a timely manner,” said Mark Murphy, senior vice president for system development and ambulatory care leadership. “Screenings will become part of routine primary care so that behavioral health issues can be identified much earlier and patients can get the care they need to prevent crises from developing.” St. Joseph’s Primary Care Center – West provides services to a diverse population, including the majority of the city’s 7,800 Hispanic residents. The Center’s patient population mirrors its Near Westside neighborhood.

The new Center includes two full‐time family medicine physicians, an obstetrician, pediatrician, several nurse practitioners (one who specializes in psychiatry) and/or physician assistants, two behavioral health clinicians, and more than 20 nursing staff.

St. Joseph’s Primary Care Center – West; is equipped with spacious waiting rooms with monitors, consolidated services- therefore patients will not have to run all over town seeking lab work, obstetrical care or behavioral health services. Being hospital-based, the center is committed to providing consistent quality care at the same level you’d receive at St. Joseph’s Hospital Health Center.

In conjunction with the opening of St. Joseph’s Primary Care Center – West, St. Joseph’s will relocate its Maternal Child Health Center Obstetric/Gynecology and Pediatric offices and move those patients to the West location or St. Joseph’s Primary Care Center – Main Campus, located at 101 Union Avenue, Syracuse. A third, integrated center is located at 742 James St., St. Joseph’s Behavioral Health Center.

Next door a renovated Nojaim’s Market will complement the new center as Syracuse’s Near Westside continues its resurgence. See photo gallery of  St. Joseph’s Primary Care Center – West below: